Your team decides. Agents read, extract, and act.
Every DUA, entry document, invoice, packing list, certificate, or other customs document enters SYNOV. Agents extract mapped fields, expose them for validation, send them to your systems, and trigger workflow actions such as declarations, billing, dispatch, and customer forwarding.
The cost of running customs operations without agents
Documents trapped in emails and PDFs
Each DUA, entry document, invoice, certificate of origin, or packing list arrives as an email or attachment. For the data to be useful, someone has to read, interpret, and enter it into the customs system or ERP.
Re-entry into official and internal systems
The same data travels to three or four systems: the official customs system, ERP, billing, and internal spreadsheets. Every copy creates risk and consumes team time.
Dispatch and billing delays
Until the data is in the system, the declaration is not filed, billing does not happen, the customer is not updated, and the next action does not trigger.
Hidden cost in customs backoffice
What looks like necessary administration is wasted operational capacity. Your customs team should handle exceptions and complex cases, not repetitive document transcription.
The solution
How solves it SYNOV
Agents read every customs email and document as it arrives, extract the fields you mapped, expose them for validation, send them to the customs system and internal systems, and trigger workflow actions.
Automatic capture from email
The agent monitors the customs inbox. When an email arrives with DUA, entry documents, invoice, packing list, certificate, or other files, it processes it immediately.
Mapping to your customs model
You define once which fields each document type must capture: shipment number, container, weight, origin, destination, tariff code, value, INCOTERM, and certifications.
Action on the workflow, not just data
The data does not end in a table. The agent sends it to the official customs system and your internal systems, then triggers declarations, billing, document forwarding, and exception alerts.
Step by step
How it works
Four steps. From an email with a PDF to dispatch, invoice, and executed actions.
Agent · Capture
Email arrives, agent reads
The agent monitors the customs inbox. When it receives an email with customs documents, it opens it, identifies the document type, and processes it.
Agent · Extraction
Data mapped to your customs model
The agent extracts fields according to the mapping defined for each document type. Data becomes structured, validated, and available in SYNOV.
Team · Optional validation
Verification in the platform
Your customs team can review extracted data, correct it if needed, and approve sending. For trusted document types, validation can be skipped.
Agent · Action
Dispatch, billing, and forwarding
The agent sends data to the official customs system and internal systems, then triggers declaration filing, customer billing, document forwarding, and exception alerts.
Before vs after
Before
- Team opens every email and transcribes manually
- Documents live only in the PDF
- Same data manually entered in 3-4 systems
- Dispatch and billing delayed by manual entry
- Team spends hours in backoffice work
- Frequent transcription errors
With SYNOV
- Agent reads the email and extracts instantly
- Structured data in SYNOV and your customs system
- One capture, automatic distribution
- Declaration and invoice triggered after validation
- Team focuses on exceptions and complex cases
- No retyping, no copy errors
Typical results
What customs agencies, customs brokers, and importer customs teams report after integrating agents.
90%
Less time in manual capture
< 5 min
From email to customs system
100%
Document traceability
0
Transcription errors
Where it applies
Any customs operation where key data arrives by email with PDFs and must end in customs and internal systems. Examples include:
Customs agencies and customs brokers
Importer customs teams
Exporter customs teams
Freight forwarders with customs services
Logistics operators with in-house clearance
High-document-volume companies
Customs billing processes
Document forwarding to customers
Frequently asked questions
Let’s see your customs inbox with agents
30 minutes. We show how an agent processes customs documents, integrates them into your systems, and triggers workflow actions.
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