This Privacy Policy ("Policy") describes how Products and Solutions Network, S.A., a company duly incorporated and existing under the laws of the Republic of Panama (hereinafter "SYNOV", "we", "us", "our" or "the Company"), processes personal data in connection with its Applied Operational Intelligence platform. Through this platform we transform our clients' backoffice into an intelligent operation, task by task: we digitize processes, automate workflows, structure data, and train artificial intelligence models on the actual operation of each enterprise client.
This Policy applies to: (i) authorized users of SYNOV services; (ii) visitors to our websites and digital channels; and (iii) where applicable, to the end users whose data is processed by SYNOV on behalf of its enterprise clients, in which case SYNOV acts as data processor and the client as data controller.
This Policy is governed by Law 81 of March 26, 2019 on Personal Data Protection of the Republic of Panama and other applicable regulations. For users in Brazil, the relevant provisions of the General Data Protection Law (LGPD - Law 13.709/2018) also apply. By using our services or website, you acknowledge that you have read and accepted the practices described in this Policy.
When our clients (companies) use our platform to manage communications with their own end users, we may process:
In these cases, SYNOV acts as data processor and the enterprise client is the data controller. Voice, image, and electronic signature data may be considered biometric or sensitive data under LGPD and receive enhanced protection consistent with this policy and the contractual agreements with each client.
We use personal information for the following purposes, supported by applicable legal bases (consent, contract performance, legal compliance, or legitimate interest as appropriate):
Our platform uses artificial intelligence models to process communications, automate operational tasks, and extract information from documents. This includes:
As part of our value proposition, we may train artificial intelligence models specific to each enterprise client's operation, exclusively with the client's own data and under explicit contractual authorization. These models are for the exclusive use of the client and are not used to feed cross-client models or general SYNOV models. By default, we do NOT use end-user personal data to train general-purpose AI models. When data is processed for training, we apply anonymization, aggregation, or pseudonymization where technically feasible. The AI models we use may be provided by subprocessors such as AWS Bedrock, Anthropic, or OpenAI, subject to their own confidentiality and no-training commitments.
We use cookies and similar technologies to:
You can configure your browser to reject cookies, although this may affect site functionality. Non-essential cookies are activated only when you provide consent.
SYNOV does not sell or rent personal information to third parties. We may share information with:
All subprocessors are bound by contractual obligations of confidentiality and data protection equivalent to this policy.
We will share information when required by law, court order, competent authority, or to protect our legitimate rights, those of our users, or third parties.
In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the legal successor, maintaining the protections of this policy.
When we use WhatsApp Business API and other Meta platforms:
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, destruction, or alteration. This includes:
No method of internet transmission or electronic storage is 100% secure, so we cannot guarantee absolute security. In the event of a security incident that may pose a risk or relevant harm to data subjects, we will notify the competent data protection authority and affected data subjects within a reasonable timeframe, in accordance with the obligations of Panama Law 81 and, where applicable, the Brazilian LGPD.
In accordance with Panama Law 81 of 2019, the Brazilian LGPD where applicable, and other applicable laws, you have the right to:
To exercise these rights, write to privacy@synov.net. We will respond within applicable legal timeframes. SYNOV maintains a Data Protection Officer (DPO / Encarregado pelo Tratamento de Dados under LGPD) responsible for overseeing compliance with this policy and handling data subject requests, reachable at the same email privacy@synov.net.
We retain personal information only for the time necessary to fulfill the described purposes, or when the law requires or permits a longer period. As a general reference:
Some of our subprocessors (such as AWS and Meta) may be located outside Panama. Our primary processing region is AWS us-east-1 (United States). For clients with specific data residency requirements, we may negotiate alternative regions through contractual agreement. In all cases we ensure adequate safeguards through:
Our services are directed exclusively to authorized representatives of client organizations. They are not directed to persons under 18 years of age and we do not intentionally collect personal information from minors. If we discover that we have collected information from a minor without verifiable parental consent, we will delete it immediately.
To request deletion of your personal data:
Some data may be retained when the law requires it (for example, accounting or tax records).
We may update this policy periodically. The date of the last update appears at the beginning of the document. Significant changes will be notified by email or via prominent notice on the website. We recommend reviewing this page periodically.
For questions about this policy, your personal data, or to exercise your rights:
Products and Solutions Network, S.A. (operating as SYNOV / E2E Supply Network Solutions)
Data Protection Officer: privacy@synov.net
Privacy email: privacy@synov.net
Address: Panama City, Republic of Panama
Mercantile Folio No. 155698527
Web: https://synov.net
At SYNOV, the protection of your data is a priority. We continuously work to maintain the highest standards of security and privacy across all our services.