1. Introduction
At SYNOV Tech Drive Solutions (hereinafter "SYNOV"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, share, and protect your personal information when you use our website and services.
2. Information We Collect
2.1 Information you provide to us:
- Full name and contact details (email, phone)
- Company information (name, position, industry)
- Information provided through contact forms or inquiries
- Correspondence when you communicate with us
- Information related to contracted services
2.2 Information collected automatically:
- IP address and geographic location data
- Browser type and device
- Pages visited and browsing time
- Website referral source
- Google Analytics data (browsing behavior)
3. Use of Information
We use your personal information to:
- Provide and improve our consulting services
- Respond to your inquiries and requests
- Send information about our services (with your consent)
- Personalize your experience on our website
- Conduct analysis and market research
- Comply with legal and regulatory obligations
- Improve the security of our website
4. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze web traffic through Google Analytics
- Remember your preferences
- Provide personalized content
You can configure your browser to reject cookies, although this may affect website functionality.
5. Sharing Information
SYNOV does not sell or rent your personal information to third parties. We may share your information with:
- Service providers: Google Analytics, hosting services, email marketing tools
- Technology partners: AWS, Oracle, SAP (only when necessary for service delivery)
- Legal requirements: When required by law or to protect our rights
6. Data Security
We implement technical and organizational security measures to protect your personal information against unauthorized access, loss, destruction, or alteration. This includes SSL/TLS encryption, access controls, and continuous monitoring of our systems. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete information
- Deletion: Request the deletion of your personal data
- Objection: Object to the processing of your data
- Portability: Receive your data in a structured format
- Withdraw consent: Revoke previously granted consent
To exercise these rights, contact us at e.vargas@synov.net
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless the law requires or permits a longer retention period. Data related to consulting services is retained in accordance with applicable contractual and legal obligations.
9. International Transfers
Some of our service providers may be located outside of Panama. In these cases, we ensure that adequate safeguards are in place to protect your personal information in accordance with this policy and applicable laws.
10. Minors
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor, we will delete it immediately.
11. Changes to This Policy
We may update this privacy policy periodically. The date of the last update is indicated at the beginning of this document. We recommend that you review this page regularly to stay informed about how we protect your information.
12. Contact
If you have questions about this privacy policy or how we handle your personal data, contact us:
SYNOV Tech Drive Solutions
Data Officer: Eduardo Vargas
Email: e.vargas@synov.net
Phone: +507 6551-7111
Location: Panama City, Republic of Panama
Web: https://synov.net
Commitment to Privacy
At SYNOV, the protection of your data is a priority. We continuously work to maintain the highest standards of security and privacy across all our services.