This Privacy Policy explains how Synov, LLC, a limited liability company formed in Delaware, United States, operates under the SYNOV brand and processes personal data on its website and in its services, including the Synov Gloo platform. It describes the data we receive, why we use it, the providers with whom we share it, how long we retain it, and how to request deletion.
This Policy applies to: (i) authorized users of SYNOV services; (ii) visitors to our websites and digital channels; and (iii) where applicable, to the end users whose data is processed by SYNOV on behalf of its enterprise clients, in which case SYNOV acts as data processor and the client as data controller.
The data protection laws applicable to each processing activity and individual apply, including Panama Law 81 and the Brazilian LGPD where relevant. This Policy describes our practices and does not limit rights granted by those laws.
When our clients (companies) use our platform to manage communications with their own end users, we may process:
When an enterprise client determines the purposes and instructs us to process data, Synov, LLC acts as processor and the client as controller. For website data and our commercial relationship, Synov, LLC determines the purposes. Calls, images, and documents may contain sensitive data depending on their content and applicable law.
We use personal information for the following purposes, supported by applicable legal bases (consent, contract performance, legal compliance, or legitimate interest as appropriate):
Our platform uses artificial intelligence models to process communications, automate operational tasks, and extract information from documents. This includes:
When a client enables AI features, the necessary content from messages, documents, audio, or transcripts may be sent to model providers to generate responses, extract information, or run the requested workflow. Training or tuning models with client data requires a specific agreement; we do not use end-user data to train our own general-purpose models without the client’s authorization.
We use cookies and similar technologies to:
You can configure your browser to reject cookies, although this may affect site functionality. Non-essential cookies are activated only when you provide consent.
SYNOV does not sell or rent personal information to third parties. We may share information with:
We share with each provider the data needed for the enabled feature, subject to applicable agreements and controls.
We will share information when required by law, court order, competent authority, or to protect our legitimate rights, those of our users, or third parties.
In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the legal successor, maintaining the protections of this policy.
When we use WhatsApp Business API and other Meta platforms:
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, destruction, or alteration. This includes:
No method of internet transmission or electronic storage is 100% secure, so we cannot guarantee absolute security. In the event of a security incident that may pose a risk or relevant harm to data subjects, we will notify the competent data protection authority and affected data subjects within a reasonable timeframe, in accordance with the obligations of Panama Law 81 and, where applicable, the Brazilian LGPD.
Depending on applicable data protection law, you may have the following rights:
To exercise these rights, write to info@synov.net. We will verify your identity and respond within applicable legal timeframes. If an enterprise client controls the data, we will coordinate the request with that client or explain how to contact it.
Retention depends on the type of data, the purpose of processing, the contract, and applicable legal obligations; there is no single period for every service. You can ask about the period that applies to your data at info@synov.net. As a general guide:
Providers may process data outside an individual’s country, including in the United States when AWS or other providers are used. The region and transfers depend on service settings and the contract. We apply applicable contractual and technical safeguards, including:
Our services are directed exclusively to authorized representatives of client organizations. They are not directed to persons under 18 years of age and we do not intentionally collect personal information from minors. If we discover that we have collected information from a minor without verifiable parental consent, we will delete it immediately.
To request deletion of your personal data:
Some data may be retained when the law requires it (for example, accounting or tax records).
We may update this policy periodically. The date of the last update appears at the beginning of the document. Significant changes will be notified by email or via prominent notice on the website. We recommend reviewing this page periodically.
For questions about this policy, your personal data, or to exercise your rights:
Synov, LLC (operating under the SYNOV brand)
Privacy email: info@synov.net
Address: Altos de Plaza Tocumen, PH Torres del Este, Tower 3, Section A, Panama City, Panama
Delaware LLC · file no. 10765857
Web: https://synov.net
At SYNOV, the protection of your data is a priority. We continuously work to maintain the highest standards of security and privacy across all our services.