Digitalization
The work that lives today in paper, Excel and chats enters the system the moment it happens: forms, documents, photos and signatures.
Technology to digitize and automate your supply chain.
We connect people, processes, data and systems to apply artificial intelligence where it creates real impact.
Operational digitization
Process automation
Artificial intelligence
Connected systems
Two use cases
Two ways to remove manual follow-up from operations
In one, the customer starts the conversation; in the other, your team does. Gloo checks systems, monitors conditions, escalates exceptions and records the full trail.
What we do
We digitalize, automate and put artificial intelligence on top of the same operation.
These are not four separate services, they are a chain: what is not captured cannot be automated, and what is not automated gives no context to any agent.
Automation
Processes run inside your systems: approvals, validations, escalations and integrations with ERP, WMS and TMS.
Artificial intelligence
Agents that investigate a situation across several systems, coordinate what needs to happen and execute the action under your company rules.
Traceability and record
Every data point carries author, date and version. Evidence is generated during the operation, not after, and it arrives audit-ready.
Two paths
Where do you want to start?
The same technology at two depths: a platform you configure yourself, or a solution already built for value-added services and contract packaging.
Synov Gloo
AI agents for operational execution
Connects AI models to your systems, data and tools to investigate situations, coordinate processes and execute actions under your company rules.
View Synov Gloo
Synov VAS
A solution for value-added services and packaging
For operators that package, label, build kits or repack. Evidence, signatures and per-order traceability, built to the standard pharmaceutical cargo demands.
View Synov VAS
Security
Your data, under your control.Enterprise AWS infrastructure.
The entire platform runs on AWS infrastructure with enterprise security standards. Your data is never used to train AI models. Every action is logged and every organization operates in an isolated environment.
100% AWS infrastructure
Compute, storage, and networking within the AWS ecosystem with all its security certifications.
Organization isolation
Each company operates in a completely isolated environment. Your data never mixes with other clients.
Encrypted in transit and at rest
All information travels encrypted and is stored encrypted. Aligned with ISO 27001 and HIPAA.
Complete audit trail
Every action, approval, and change is logged with full traceability and timestamps.
The models are not the advantage
We use the same models everyone else does. The difference is what we feed them: your operation, captured and structured.
Operational assessment
Choose one operation. Leave with a defined use case.
We work through operational customer service or the monitoring of one critical operation. We identify the source, condition, escalation path and outcome worth measuring.
30 minutes | No commitment | Built around a real operation.
Session outcome
01
We choose one of the two use cases and define who is involved, which operation is in scope and whether it starts on WhatsApp, by phone, by email or with a system event.
02
Identify the authorized source in your TMS, WMS, ERP or database.
03
Define exceptions, human escalation and the pilot success signal.
When we finish
One bounded use case, with its required data, limits and next step.
30 min
Working session
1 case
Defined
1 step
Next action