Your team executes. Agents handle the follow-up.
Connected to your TMS, agents detect delays and unusual events on every route, then escalate to the right supervisor through WhatsApp, email, or call. Your team stops watching screens and gets back to moving the operation.
The cost of running fleet operations without agents
Status checks all day long
Dispatchers spend much of the day asking "where are you?", "did you arrive?", "any issues?". It is not strategic work; it is noise. And when a real problem appears, it often arrives late.
Conversations that never become data
Coordination lives in WhatsApp, calls, and radio. When a customer complains, the team has to manually reconstruct what happened. When the shift changes, context leaves with the supervisor.
Scaling means adding people
To cover more routes, shifts, or regions, the operation has to hire more controllers. Each new controller takes months to ramp up because operational knowledge sits in people’s heads.
Hidden operational cost
The cost shows up as inefficiency, delays, unhappy customers, and burned-out teams. It may not be labeled as a system problem, but the operation feels it every day.
The solution
How solves it SYNOV
Every controller works with an agent that knows the operation, captures status, detects exceptions, and keeps a structured record of everything. The team stops chasing information and starts using it to decide.
Status captured automatically
Agents ask drivers for updates through WhatsApp or voice, validate answers, and turn every interaction into structured data. The dispatcher sees a real-time dashboard, not a chat inbox.
Smart exception alerts
Agents monitor every route against the plan. When there is a deviation, delay, or incident, they alert the supervisor with full context. No false alarms, no noise.
Context that survives shift changes
Every decision, conversation, and incident is recorded. The next supervisor starts with the context from the previous shift. Knowledge becomes organizational, not personal.
Step by step
How it works
Four moments in the operating day. The agent works. The team decides.
Agent · Shift start
Pre-route confirmation
The agent greets each driver at the start of the route through WhatsApp or voice. It confirms planned route, vehicle, and load. If something does not match, it alerts the dispatcher before departure.
Agent · In transit
Structured real-time status
At configurable intervals, the agent asks the driver for location, ETA, and updates. The answer is structured automatically and reflected in the controller dashboard.
Agent → Supervisor
Exception detection and escalation
If a route is delayed beyond the threshold, deviates from plan, or the driver reports an issue, the agent alerts the supervisor with full context: location, time lost, and previous communications.
Agent · Closeout
POD capture and traceability
At delivery closeout, the agent requests proof of delivery from the driver, validates that it is complete, and links it automatically to the order. Full audit trail included.
Before vs after
Before
- Dispatcher spends the day asking where drivers are
- Coordination happens in endless WhatsApp messages
- Customer complains and no one knows what happened
- Shift B does not know what happened in shift A
- New route means hiring another controller
- POD collected at the end of the week
With SYNOV
- Dispatcher sees structured status in a dashboard
- WhatsApp stays active, managed by the agent
- Complete audit trail of every conversation and decision
- Operational context available 24/7
- New route means configuring the agent
- POD captured and validated in real time
Typical results
What logistics companies report after adding agents to their operation.
70%
Less dispatcher time spent on status checks
3x
More routes per controller
< 5 min
Average exception detection time
100%
Traceability of driver communication
Where it applies
Any physical mobilization operation where multiple drivers report to a central team. Examples include:
Full truckload freight transportation
Last-mile distribution
Yard operations in logistics centers
Delivery fleet management
Pharmaceutical and cold-chain logistics
Moving and relocation services
Oil & gas field-service fleets
Corporate passenger transportation
Frequently asked questions
Let’s see what your operation would look like with agents
30 minutes. We show how an agent can manage status, exceptions, and fleet capture in your real operation.
Book a meeting
Talk to an expert