gloo. Commerce

Gloo Commerce / For online stores

Serve, sell and support your customers in a single channel.

WhatsApp, Instagram and your website chat land in one inbox connected to your Shopify. Agents answer questions, create orders and recover carts; your team supervises and steps in when needed.

Book a demo See the Divine case
Connects WhatsApp Instagram Web chat Shopify
Preparing a Divine order for an online purchase
Divine · Concept image for the case
Inbox3 channels · 1 team
Do you have it in size M?Service agent · replying
Do you ship to Costa Rica?Answered · 1 min
Where’s my order?Order on its way · notified
Order created in ShopifyPayment confirmed · express delivery today
Divine

700+ conversations a month handled in Panama and Costa Rica, with two Shopify stores connected.

See results

Who it’s for

For online stores that sell through chat. Your team can’t be on every channel.

When each channel lives on a different phone or tab, questions get lost, answers get repeated and sales go cold. Gloo Commerce brings it all together in one place.

01

Scattered messages

WhatsApp on one phone, Instagram on another and the website chat in an email account. No one sees the customer’s full history.

02

Replies that come too late

Questions about size, price or shipping come in at night and on weekends. At Divine, up to 30% of sales started after 9 p.m.

03

Carts left behind

People who made it all the way to checkout, and no one asked if they had a question. Without follow-up, that sale doesn’t come back.

The product

WhatsApp, Instagram and your website, in one conversation.

Every message lands in the same inbox, with the customer’s history and order right beside it. If someone writes on Instagram today and on WhatsApp tomorrow, the context is still there.

  • Full history, even when they switch channels
  • Conversations distributed among your sales reps
  • Your team takes over any conversation in one click
Gloo Commerce · InboxPanama store
M. R.InstagramService agent
Hi, I saw this set in your story. Do you have it in size M?
Hi! Yes, the floral set is available in size M. It’s a bikini with the sarong included. Would you like to know about the fabric or shipping times?
Floral set with sarongSizes S · M · LAvailable in M
Will it get here today if I order now?

Illustrative example. Not a real conversation.

Demo · Four agents

Before, during and after the sale. Your team in charge.

Each agent has a clear job and works with your store’s information. They reply in your brand’s voice, help people decide and hand the conversation to a person when needed.

01 / Customer service agent

Answers questions before, during and after the purchase.

Answers questions about sizes, materials, prices and shipping using your store’s information. After the sale, it shares the order status and handles exchanges according to your policies.

  • Asks what the person needs and helps them decide
  • Compares options and suggests available alternatives
  • Order status, exchanges and returns
Order in progressShopify · Panama store
Floral set with sarong · M1 unit
Stock at Panama storeAvailable
Customer details
Name
Phone
Delivery address
Email
Payment link sent via WhatsApp
CampaignCarts from the last 24 hoursWhatsApp · Meta-approved template · only with the person’s permission
PS
Post-sale reviewPanama Sales · WhatsApp conversation
Replied in under 2 minutes
Confirmed size and stock before making an offer
Sent the payment link when the person wanted to buy
Didn’t confirm the delivery address
SuggestionBefore closing, repeat the delivery address and date to avoid rescheduling.

Illustrative examples.

Agents, already connected

Your agents, already connected to your WhatsApp and Instagram. No coding, no wrestling with Meta.

They serve, sell and call from your own number. The hard part is already solved in the platform: the official connection with Meta, approved templates and WhatsApp’s 24-hour rule. You just decide how you want to serve your customers.

Your WhatsApp and Instagram, with your agents

You connect your WhatsApp Business number and your Instagram account through Meta’s official connection, and your agents reply from there.

You pay Meta directly for conversations

A voice number for your agents

If you need one, we give you a phone number so your agents can make and take calls: they confirm orders, send delivery updates and answer questions in your brand’s voice.

Subject to availability in your country

No coding

Channels, agents and rules are set up from the same platform, without writing a line of code or hiring developers.

All in one place

Connected to your Shopify

Answer with real information from your store.

Before replying or recommending anything, the agent checks your Shopify. If you sell in several countries with separate stores, each conversation uses the right store.

  • CatalogProducts, variants, photos and descriptions
  • InventoryStock and prices by store
  • OrdersOrder creation and payment link
  • TrackingOrder and delivery status
WhatsApp
Instagram
Web chat
Gloo CommerceInbox · agents · sales team
ShopifyCatalog, inventory and orders
Logistics providerDelivery tracking

Does your logistics provider have an API or integration? We connect it. If it doesn’t, the agent coordinates by phone and email, as in the Divine case.

An order being delivered at a store
Illustrative image

Success story · Ecommerce

Divine

Divine serves and sells in two countries from a single inbox.

In Panama and Costa Rica, Divine brought Instagram, WhatsApp and its website chat together with its two Shopify stores. One agent serves and sells; another creates the order once payment is confirmed and follows up on express deliveries with the logistics provider, by phone and email.

700+conversations a month
24/7support available
4 wksto go live
Up to 80%of the time spent answering inquiries, freed up for other tasks
Up to 30%of sales started after 9 p.m.

“Today we provide continuous customer support without losing Divine’s personal touch. (…) It exceeded our expectations.”

Divine team
Read the full case study

Results shared by the client for this operation. Time estimates are the client’s own.

Pricing

One credit-based plan. Unlimited users on every plan.

Everything is paid with credits: each action your agents take uses part of the plan. If you need more one month, you buy extra credits without changing plans. Pay yearly and save 20%.

Start

To start with one channel and one agent.

$149/ month

  • 15,000 credits per month
  • ≈ 410 customers served per month*
  • Unlimited users
  • Extra credits: $9 per 500
Start with Start

Growth

For stores that serve customers every day on WhatsApp and Instagram.

$349/ month

  • 38,000 credits per month
  • ≈ 1,050 customers served per month*
  • Unlimited users
  • Extra credits: $8 per 500
Start with Growth

Scale

For several stores or countries, with campaigns and voice.

$749/ month

  • 95,000 credits per month
  • ≈ 2,630 customers served per month*
  • Unlimited users
  • Extra credits: $7 per 500
Start with Scale

Enterprise

For high volume, several brands or custom integrations.

Tailored to you

  • Credits based on your volume
  • Several brands, stores and countries
  • Custom integrations
Talk to an advisor

* Estimation: serving one customer takes on average one conversation with 6 agent replies using Claude Sonnet ≈ 36 credits. With lighter models it goes up to 3 times further. Campaign sends use 2 credits per message and voice, 33 credits per minute. What Meta charges for WhatsApp conversations is paid separately, directly to Meta. Prices in US dollars.

Get started

Show us how your store serves customers today.

Tell us which channels you use, how many Shopify stores you have and how you deliver. We’ll show you what each agent can take on and what stays in your team’s hands.

Book a demo info@synov.net
  • 01Your channels: WhatsApp, Instagram and web chat
  • 02Your Shopify store and its sales rules
  • 03Your deliveries and your logistics provider
  • 04Your sales team and how the work is divided
Gloo Commerce | Serve, sell and support in a single channel