Agents & Chatbots

Create AI agents that serve customers, answer questions, and execute tasks through conversations.

What is an agent?

An agent is an AI-powered intelligent chatbot that can handle conversations with customers or users. You can customize its personality, language, welcome messages, and knowledge base. Agents can operate on your website through an embeddable widget, or connect to channels like WhatsApp and Instagram.

Create an agent

Go to the Agents section and click "New project".
Assign a name to the project and configure the main agent.
Define the agent's personality: tone of voice, language, base instructions (system prompt).
Configure the welcome message that users will see when starting a conversation.
Define escalation keywords that redirect the conversation to a human (e.g. "agent", "talk to a person").
Upload files to the knowledge base so the agent can answer questions about your business.

Sub-agents (Orchestration)

For more complex scenarios, you can create multiple sub-agents within a project. Each sub-agent specializes in a topic (sales, support, billing) and an intelligent orchestrator routes conversations to the appropriate sub-agent automatically.

Each sub-agent has its own system prompt and knowledge base.
The orchestrator uses the conversation context to decide which sub-agent responds.
You can define priorities and a default sub-agent.

Agent statuses

Active — The agent is handling conversations.
Paused — The agent is temporarily stopped.
Inactive — The agent is not available.

Visual customization

You can customize chat colors (background, bubbles, header), font size, and border radius to match your brand's visual identity.

Siguiente paso

Learn how to configure your agent's knowledge base.