From WhatsApp or a call, you say which operation and under what condition. The rest — alerts, escalation and the log — is on Gloo.
There is always an urgent dispatch or a receipt that cannot fail. Today that follow-up lives in someone's head, and it holds only as long as that person remembers.
Someone says "keep an eye on that dispatch" and it stays in one person's memory. One shift change and it drops.
The team goes into the systems to see whether anything changed. Most times nothing did, and the day is gone.
One in an email, one on WhatsApp, one on a call. No single place to see where the operation stands.
Who contacted whom, when, and what they answered. Piecing it together takes hours and ends up incomplete.
The solution
Gloo turns that "keep an eye on it" into a formal watch: with an owner, a condition and a record.
Your owner tells Gloo which operation to watch and until when, on WhatsApp or by phone. Gloo structures it and switches it on.
It stays connected to your systems waiting for what you defined: a status change, a deadline running out, a condition being breached.
It notifies the owner when it happens. If they do not reply in time, it moves up a level. It does not switch off until the operation closes.
Every event with its time, the channel, the person contacted and their reply. Traceability is not assembled afterwards: it builds itself.
Step by step
From "please keep an eye on it" to a watch with an owner, a condition, a deadline and a record.
Owner
"Put a special watch on dispatch 8814 until the customer confirms receipt." Gloo asks for whatever is missing.
Gloo
It connects to the TMS, the WMS or the ERP and waits. Nobody has to go back in to check.
Gloo
It tells the owner what happened. If they do not reply in time, it moves up a level: it does not die in an unread notification.
Team
The record remains: every status with date, time, contact, channel and reply. Ready for the customer or for the audit.
What changes when the critical operation watches itself instead of depending on someone remembering it.
100%
Critical operations with an owner, a condition and a deadline
< 5 min
Detection of a development from the moment it occurs
3x
More operations watched per supervisor
100%
Traceability of contacts, replies and escalations
Not only logistics, and not only customer service. It applies to any order, delivery or process with a time commitment or a condition that has to hold. What changes in each case is the condition being watched:
Production and packaging
An order that does not reach the line before the limit the SLA requires
Progress of an order
An order below 80% progress four hours before the committed date
Transport and deliveries
A delivery with no proof of receipt within the agreed commitment
Warehouse receipts
An appointment that is not unloaded within its time window
Quality
A procedure that is breached or a deviation nobody closes in time
Customs filings
A clearance approaching its expiry date without being released
Customer service
An open complaint nobody answers within the committed time
Purchasing and suppliers
A confirmed purchase order that does not arrive on the promised date
30 minutes. We pick a critical operation from your day to day and show you how the watch is created, how it alerts and how the thread ends up.