Use cases

Real problems Gloo solves today.

From ecommerce support and sales to logistics monitoring. See how the agents work in each case.

Case study · Ecommerce

Customer support continues. So does the operation.

Divine connects conversations, orders and deliveries for its two Shopify stores with two agents. One application brings the channels together and gives the team visibility into every case.

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Concept image for Divine: adult woman preparing a swimsuit order for an online purchase

Divine · Panamá · Costa Rica

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A customer checks the status of their operation on WhatsApp and Gloo answers with TMS data

Logistics operators

Customer operations support

Your customers check the status of their operations on WhatsApp or through a phone line; your account team only gets what needs intervention.

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A supervisor follows the operation from a board with the day activity hour by hour, the upcoming deadlines and the active routes

Logistics operators

Active watch on critical operations

Your team flags an operation from WhatsApp or a phone line; Gloo watches it, alerts on any development, escalates and logs the whole thread.

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